Terms & Policies
By booking a cleaning with us, you agree to the policies below.
About Our Service
Pearl Premier Cleaning is a referral agency. We connect clients with independent, professional cleaning service providers. Service providers choose the jobs they accept. We do our best to match you with the same service provider for recurring visits, but this can't be guaranteed.
Our Services
- Standard Clean: regular upkeep throughout the home, including dusting reachable surfaces, cleaning and disinfecting the kitchen and bathrooms, wiping appliance exteriors, vacuuming and mopping floors, and emptying trash.
- Deep Clean: everything in a standard clean, plus more detailed work such as washing baseboards and trim, cleaning inside cabinets, drawers and the microwave, degreasing the stovetop and range hood, scrubbing grout and soap scum, and dusting fans, fixtures and vents.
- Move-In/Move-Out Clean: a detailed clean of an empty home, including inside cabinets, drawers and closets, baseboards, doors and trim, and a thorough clean of the kitchen and bathrooms.
Any add-ons you choose at booking are included as well. Details can vary from home to home, so if you have questions about what's included, just ask us before your appointment.
What's Not Included
- Inside the oven or refrigerator, interior windows, and blinds, unless booked as an add-on
- Areas outside the home, such as patios, balconies and garages, unless booked as an add-on
- Attics and crawl spaces
- Basements and lower levels, unless included in your booking
- Moving heavy furniture or appliances
- Mold, biohazards, bodily fluids, or pest waste
- Organizing, unless booked as an add-on
- Any add-on or area not included in your booking
Payment
- A credit card is required to book. Your credit card is not charged in advance.
- A temporary hold is placed on your credit card two days before your cleaning.
- Your credit card is charged after your cleaning is completed, including any add-ons performed.
Scheduling & Cancellations
- We strive to be on time. Service providers arrive within a one-hour window of your scheduled start time to allow for traffic and other delays.
- Please give at least 24 hours' notice to reschedule or cancel. Changes made with less than 24 hours' notice are subject to a $50 fee.
- If the service provider arrives and can't get into the home, they'll wait up to 20 minutes while we try to reach you. If we're unable to gain access and the appointment wasn't canceled, 50% of the cleaning price will be charged.
Preparing for Your Cleaning
- Make sure the service provider can access your home at the scheduled time.
- Please secure pets, or let us know about them ahead of time.
- Put away valuables, cash, and fragile or sentimental items.
- Pick up clutter so surfaces can be cleaned.
If Something Was Missed
If something included in your booking was missed, please let us know within 24 hours of your cleaning, with photos of the areas of concern. We'll arrange a return visit to take care of those specific areas at no additional cost. Access to your home is needed for the return visit; if a return visit is declined, the cleaning is considered complete. We're unable to accommodate requests made after this window, or for items not included in your booking. Because a return visit is how we resolve missed areas, we don't offer refunds or discounts on completed cleanings.
Damage or Concerns
If you notice any damage, please contact us within 24 hours of your cleaning with photos, and we'll work with you and the service provider to look into it.
Questions? Call or text us at (213) 566-7966 or email info@pearlpremiercleaning.com.
Last updated October 2026
©2026 Pearl Premier Cleaning LLC.
Pearl Premier Cleaning LLC operates as a Referral Agency under California Labor Code § 2777. Pearl Premier Cleaning connects independent, insured cleaning service providers with residential and commercial clients. Pearl Premier Cleaning does not directly employ service providers or perform cleaning services.